FAQs

  • We proudly offer bulk billing for most services, but we kindly ask patients to check with our team for eligibility and specific details as not all services may fall under bulk billing.

  • Please use HotDoc to book an appointment, or call the reception.

    Please schedule consultations in advance. For urgent consults, please ring the clinic.

    If additional time is required, such as for multiple family members or addressing complex medical issues involving more than 15 minutes, please book for separate appointments. Informing our receptionist in such cases helps prevent delays for other appointments and ensures a calm, unhurried experience with your doctor.

    Please be aware that due to the unpredictable nature of general practice consultations, there may be occasional delays.

    We apologise for any inconvenience and will make every effort to keep you informed of any schedule adjustments.

  • For a full price list of items which are not bulk billed, please click here.

    GP@Anderson is primarily a bulk-billing clinic, accepting the Medicare rebate as full payment for most services.

    However, out-of-pocket costs apply to procedures and dressing fees. Fees vary based on service length and complexity, payable at the consultation.

    We accept cash, cheque, EFTPOS, and major credit cards, with on-the-spot Medicare rebates available through our EFTPOS terminals.

    Exceptions may be made for those in difficult circumstances.

  • At GP @ Anderson, our commitment is to provide thorough and quality care for every patient.

    However, please be aware that wait times may vary due to the comprehensive nature of our consultations, ensuring each patient receives the attention they deserve. On occasion, wait times can exceed 60 minutes.

    We appreciate your understanding and patience as we strive to deliver the highest standard of healthcare. For any specific concerns or inquiries about wait times, feel free to contact our clinic reception at 03 7046 0882.

  • Results are reviewed daily by your doctor.

    Book a return appointment within 2 weeks for result discussions.

    If there are concerns, our staff will contact you to schedule an appointment.

    Results via phone only through GP telehealth consultation – not reception staff, for confidentiality reasons.

    You will be notified by email when your results have arrived.

  • To cancel your appointment at GP @ Anderson, please contact our clinic reception at 03 7046 0882 or email us at reception@gpatanderson.com.

    We kindly request that you provide at least 24 hours' notice for cancellations. This allows us to accommodate other patients in need of our services.

    Thank you for your understanding and cooperation in maintaining the efficiency of our scheduling system.

  • You will be notified by email when your results have arrived.

    You can also call reception to check if they have arrived – but please call after lunch in our non-busy time.

    The reception staff cannot tell you anything about your results for confidentiality reasons.

  • The best time to call for non-urgent matters is after lunch.

    This is our non-busy time.

  • P: 03 7046 0882

    F: 03 7049 4000

    reception@gpatanderson.com.au

  • For a full list of services which are not bulk billed, please click here.

  • Home visits, when appropriate, are available for regular patients who are too frail or ill to come to the surgery.

    However, our practice is equipped with better facilities for accurate diagnosis and treatment compared to home visits.

  • Ensuring accuracy, GP@Anderson staff confirm patient identity using three identifiers like gender, date of birth, name, number or address.

  • Free telephone interpreting service available for non-English speakers.

    Inform the receptionist or call 131 450 when booking.

  • We value your feedback at GP@Anderson.

    Share suggestions or concerns with your doctor or Practice Manager, Lynette Francis, at lfrancis@gpatanderson.com.au.

    For unresolved issues, contact the Health Rights Commissioner:

    Level 26, 570 Bourke Street, Melbourne Victoria, 3000, Australia

    Phone 1300 582 113

    Fax 03 9032 3111

    Email hcc@hcc.vic.gov.au

  • If your injury or illness is critical or life threatening, call triple zero (000)

    Otherwise, speak to a registered nurse with Health Direct GP Advice and Support Line:

    1800 022 222

  • For childhood, influenza, or travel vaccinations, and wound care appointments, inform our receptionist.

    A practice nurse may assist at specific times.

  • GP@Anderson prioritises your privacy, maintaining the confidentiality of your medical records. We adhere to the Australian Privacy Principles (13 APPs) outlined in the Privacy Act 1988. Details can be found at https://www.oaic.gov.au/privacy/the-privacy-act. Patient information is disclosed to third parties only as necessary for the individual's healthcare needs.

  • To obtain a copy of your medical records, complete a request form by calling reception.
    A fee may apply.